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Post by tauricle on Jan 12, 2021 18:37:18 GMT
Hello. I'm trying to reset my password on the app but I'm not receiving an email to do so. I've checked all my inbox folders including spam and it's not there.
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Deleted
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Post by Deleted on Jan 12, 2021 19:00:30 GMT
Are you trying to reset the dongle password or your account password.
Are you using Android or IOS.
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Post by fsufan6000 on Jan 18, 2021 18:33:42 GMT
I am also in a similar situation. I bought a new dongle and Pro account. Upon plugging it in for the first time, it asked me for the 6 digit password. I was never prompted to set one up. I’ve emailed, but gotten no response. Can I find the 6 digit password on the box? Or do I have to wait for someone to email me? I am using iOS.
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Post by dv52 (Australia) on Jan 18, 2021 22:20:01 GMT
fsufan6000 : Hi. I'm not entirely sure, but in the vague resources of my memory, I think that I recall someone saying that the default password was 123456. I could be wrong, but it's an easy try! Don
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Post by Deleted on Jan 18, 2021 22:28:59 GMT
I am also in a similar situation. I bought a new dongle and Pro account. Upon plugging it in for the first time, it asked me for the 6 digit password. I was never prompted to set one up. I’ve emailed, but gotten no response. Can I find the 6 digit password on the box? Or do I have to wait for someone to email me? I am using iOS. I presume you are an IOS User in which case I am afraid you will have to wait for support (who I agree are very slow at the moment). You can try the password that dv52 (Australia) said but according to OBD11 Help system you have to setup the password the first time you connect to it.
If you have android phone then there is a forgot password system that will send you email.
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Post by fsufan6000 on Jan 19, 2021 2:40:22 GMT
Unfortunately, 123456 did not work for me. I guess I will have to patiently wait for customer support. Thank you for your reply, dv52.
Also, thank you testeronline. I swear I was never prompted to set up my 6 digit password. In an Audi forum, someone said the 6 digit password was on the box that the dongle came in. I still have the box, but I couldn’t find the password unless it’s part of the S/N, P/N, or the bar code number.
When I finally get it connected, I will likely need help with some of the apps. If you know anything about making updates to a 2020 Audi SQ5, please DM me or I’ll start a thread if I run into trouble. Thanks again!
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Post by fsufan6000 on Jan 24, 2021 3:07:52 GMT
UPDATE: Support got back to me and I can connect. Now I have to figure out if I can add Lane Assist. That’s really the only thing I want.
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