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Post by skynetwork on Mar 22, 2021 11:55:46 GMT
hi guys,
i already wrote to the service but no reply in more than an week.
i own obdeleven with pro license and all of a sudden my login into the app does not work anymore (no pw issue, worked some time ago and i did not change my pw). tried pw reset -> never getting any mail. checked my spam folder and other possible folders, nothing. tried the pw reset several times now, seems not to work either.
Thought might be an app problem but well, just registered a new account in the app for testing purpose -> works perfectly.
So i basically own a pro version that i can not access anymore which kinda sucks. and i do not wanna pay twice just because pw reset does not work.
someone here who can help me?
thanx
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Mar 22, 2021 13:23:31 GMT
I know back in the day there was a problem that if you did your email address with Upper and lower case then it only accepted login if you used that format.
I think they had fixed it but give it a try with the first letter or your email uppercase and the rest lower.
I have spoken to support this morning so go to OBDELEVEN.COM and use the live chat button,
when it ask what is your issues say application bug
Then when it says Select the option that suits you the best.
Select I'm having some issues
Then Select Please select the topic you would like to talk about:
I'd like to report a bug
They work 7 till 4 Lituanian time but hopefully somebody will be there to help.
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