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Post by warkman on Jun 3, 2021 12:48:40 GMT
On various social media sites there are posts that from 15/06/21 ant newly purchased obd11 pro units will require a yearly Pro Plan subscription, but all units already purchased before that date will continue with lifetime updates.
is this true\/
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Post by jan1982 on Jun 3, 2021 19:56:51 GMT
Would like to know that as well.
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Post by dv52 (Australia) on Jun 3, 2021 20:30:43 GMT
hmm...........seeking the truth on social media is futile!! Sounds like someone has deliberately started a rumor to see how far it spreads!! . AFAIK, it's rubbish!!
Don
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Post by warkman on Jun 3, 2021 20:44:09 GMT
Which is why I came here for the truth. still waiting an official yes it’s nonsense or not….
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Post by doc0427 on Jun 4, 2021 2:02:09 GMT
No, not rubbish. Today I opened the app and got presented with the pop up announcement. I took a screenshot…. No indication of pricing, and some uncertainty around what happens between now and the 15th, but looks like this is the plan for new users. Cheers, DoC
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Post by jan1982 on Jun 4, 2021 5:19:15 GMT
I got this too this morning. Decided to buy the license hehe 😈
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Deleted
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Post by Deleted on Jun 4, 2021 11:58:34 GMT
As per picture above, support confirmed this morning
Further it was confirmed that the 48hr mentioned will start on the 13th June 2021
I have no details of pricing but would expect an update in due course from the Marketing team.
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Post by warkman on Jun 4, 2021 17:11:28 GMT
hmm...........seeking the truth on social media is futile!! Sounds like someone has deliberately started a rumor to see how far it spreads!! . AFAIK, it's rubbish!! Don You were saying?
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Post by Deleted on Jun 4, 2021 21:38:20 GMT
I would agree with Don there is a lot of rubbish / false info / just plain wrong on social media.
I saw your post on here and other users on some good German sites and contacted OBD11 directly to double check and confirm but my immediate response was the same as Don.
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Post by dv52 (Australia) on Jun 5, 2021 1:00:06 GMT
hmm...........seeking the truth on social media is futile!! Sounds like someone has deliberately started a rumor to see how far it spreads!! . AFAIK, it's rubbish!! Don You were saying? warkman : Yes indeed - I "was saying". Ain't nothing strange about members here proving me wrong - it happens regularly and I'm always prepared to accept the reality of a new truth (it's called "learning" and I delight in the practice)!!
Think about how a professional and corporately-honest organization might announce such a profound change to their business model. Do you think that an international organization with a professional advertising arm would make the initial announcement solely via social media - without first posting the decision on their webpage?
And why would a professional and corporately-honest organization use the "blackmail" method to introduce the fee? Or, said another way - where is the corporate honesty in giving the public only 48 hours notice of the introduction of the new fee (which is the reality of the message on doc0427 picture) -particularly since there has been no formal announcement and no real forward-notice time for the new fee
At this stage in the timing of this accusation and given the very odd nature of this announcement - I'm prepared to give VOLTAS-IT the benefit of the doubt!
I have no formal connection with VOLTAS-IT whatsoever, but I'm still suggesting that it isn't true - if for no other reason than I think that it's such an unprofessional and corporately-dishonest way of introducing the charge, and because I believe VOLTAS-IT to be vastly better than this!!
Don
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Post by dv52 (Australia) on Jun 5, 2021 1:29:53 GMT
I would agree with Don there is a lot of rubbish / false info / just plain wrong on social media. I saw your post on here and other users on some good German sites and contacted OBD11 directly to double check and confirm but my immediate response was the same as Don. @testeronline: So- what is OBD11 response? Given what's happening on social media and the screenshots posted above (I've not seen these screens on my software) - it might be prudent for OBD11 to give this matter a degree of priority - perhaps?
Don
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Post by Deleted on Jun 5, 2021 7:42:21 GMT
Support have confirmed that it is going to happen to new users only
I have had confirmation that the 48hr period starts on 13th June
Other than that its rabbit in a headlight I am afraid.
My personal view is somebody messed up and released the update notice on the 3rd instead of 13th but that's just my guess I also am guessing we did not see the update notice as we already have a pro account so this message is not targeted at us.
This could have been handled much better but It's not the first time they have messed up and kept silent.
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Post by doc0427 on Jun 5, 2021 12:21:53 GMT
I agree with [mention]testeronline [/mention] that someone likely made a mistake by releasing the notice earlier than it was supposed to have been.
For what it’s worth, I do have a Pro account and I use the iOS version. Not sure if that makes any difference.
My guess is that the above “error” may have been corrected before everyone got the same pop up message. It will probably come up again on the 13th then I suppose.
Cheers… DoC
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Post by dv52 (Australia) on Jun 5, 2021 22:54:03 GMT
warkman : I'm bitterly disappointed and clearly I'm mistaken! I guess my faith in VOLTAS-IT's good corporate practice was greatly exaggerated!! Unbelievable that such a fundamental change to their primary product has been handled in this way. It really does speak volumes about how the company sees users!! If we are to be viewed as "cash cows", at least give us the courtesy of telling us in a proper manner AND tell us how much we are to pay (and by the term "we", I mean ALL USERS)!! Support have confirmed that it is going to happen to new users only
I have had confirmation that the 48hr period starts on 13th June Other than that its rabbit in a headlight I am afraid. hmm....... thank you for the information and I'm aware that you are not representing OBD11 - but I now suspect that this was a deliberate marketing decision by management. How is it possible to design the software screenshots and to engineer the social media announcements - and to forget not to include anything on their website, or to allow more notice time? And the added behavior of OBD11's silence in the face of your questions is very telling indeed!! Unbelievable!! As for the charge only applying to new users - given the obvious corporate value-set that underpins this fiasco, what's stopping VOLTAS-IT from changing this TO ALL USERS using the same process (i.e. by simply making an arbitrary decision in the Board-room and implementing the change)? Can existing users rely on loyalty being of high value to OBD11, given the example shown in this case? Very disappointing indeed!! Don
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Post by Deleted on Jun 12, 2021 22:08:22 GMT
yep its real now
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Post by brickwalls on Jun 13, 2021 2:22:17 GMT
The English version of the notice wording is confusing as to what is covered by "Lifetime" access, and effect on the Pre-existing PRO user accounts. I haven't seen what is in any other language.
I have not had a reply to my clarification request, and as it happens their 1 business day to reply coincidences with the end of the "Lifetime" offer.
Funny that a notice wasn't sent to Account Holder emails. Was this because it doesn't effect Pre-existing PRO Accounts, and only standard account holders got the notice.
BTW - Their Terms & Conditions cover Unilaterally Changes to Terms....
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fwj
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Post by fwj on Jun 13, 2021 6:50:58 GMT
. Funny that a notice wasn't sent to Account Holder emails. Was this because it doesn't effect Pre-existing PRO Accounts, and only standard account holders got the notice. . I also received the notice today (pop up in the OBDeleven app and via email), but as a pre-existing PRO account holder !
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Post by Deleted on Jun 13, 2021 8:02:21 GMT
The email is from those who subscribed to latest news on the obd11 site (bottom of the page)
Update for those who did not get the notification or don't have OBD11 yet and want to read about it go to pro.obdeleven.com/en/ just change the last two letters to your language. Sorry to all but I could not resist this, on the web page the clock countdown is showing over 60 hours on a 48 hour notice
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Post by actionjack on Jun 13, 2021 12:44:31 GMT
Yo, I AM FREAKING OUT. I just bought the new pro next gen version but Amazon delivered it after I left state. Is my pro code still good if I use it today??? I have to have some one open it and send it too me cause earliest I get back is the 15th!!! HELP WHAT DO?
ALSO its for an 2013 Audi S5 so I think its the right and great tool but I am in a different state!.. ...
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Post by Deleted on Jun 13, 2021 13:12:12 GMT
actionjack i thought you got email with pro licence code or it was added to your account when you first log on
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Post by actionjack on Jun 13, 2021 15:14:02 GMT
Ok so I had to have someone plug in the obdeleven in another car to power it on and add the pro license to my account. Stupid Amazon fart heads.. I should be good just hope it works fine with my Audi S5 but I think I'm good.
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Post by Deleted on Jun 13, 2021 15:29:06 GMT
No you do the pro licence online download the app to your phone log in using the details you gave when you purchased it
go to setting in android and it will show you if pro licence has been added
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Post by actionjack on Jun 13, 2021 15:56:38 GMT
Is there a way to delete the extra car? I don't see it yet.
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Post by Deleted on Jun 13, 2021 16:14:55 GMT
in the garage swipe car you dont want to the left and it will be archived.
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Post by actionjack on Jun 13, 2021 16:33:10 GMT
Thanks!
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Post by dv52 (Australia) on Jun 13, 2021 23:17:03 GMT
Again, (and IMHO of course) a very disappointing example of how to manage the transition to the new business model by OBD11! I've tried to navigate through the announcement pages but it's ALL about more sales during the "ransom" period-I gave-up in utter frustration (and more than a tad disgust)!! Can anyone tell me what the costs will be under these new enlightened charges. According to the "Buy-Now" webpage a PRO version with "lifetime subscription" (what does "lifetime" mean in OBD11 speak?) is EUR $100. After the 48 hr notice period (unbelievably short notice period) what will this same product cost? And..... given OBD11's repeated failure to meet their promised deadlines wrt SFD protected vehicles, will folk that buy a subscription on the basis that a solution will be available @ the end of this year get their money back if said promised solution is not delivered? Or asked more broadly, now that OBD11 is charging an annual fee for a service - what is the level of guaranteed performance for that service (for which there is now to be a specific fee)? Or is the annual fee to be levied onto new users without any level of responsibility from the service provider (i.e. all care, but no accountability)?
What is the promise that OBD11 makes to users in recompense for the specific subscription fee that now applies to the new users? And more importantly, since the new subscription fee is a financial transaction - what financial penalty will OBD11 accept if the related service performance is not met? And since OBD11 has not published a charter for the annual subscription fee - users are entitled to expect their own reasonable performance standards for the fee that they now pay every 12 months
Don
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Post by Deleted on Jun 14, 2021 7:55:00 GMT
Evening dv52 (Australia) I don't expect to see an answer here so we are all going to have to wait for OBD11 Change on the 15th to see how it will work. To be clear the EUR 100 cost is for the hardware and license the license on its own is currently EUR 24.99 Had a quick look at the terms and conditions obdeleven.com/en/content/3-terms-and-conditions-of-use and I am afraid the way I read it you are paying for access to the services, there is no implied Guarantee. Under the Warranty section there is this section: To the maximum extent permitted by applicable law, all software and services provided by Voltas IT with the hardware, whether factory loaded on the hardware or otherwise downloadable, is provided “as is” without warranty of any kind. Without limiting the foregoing, Voltas IT does not warrant that the operation of the Hardware, Software or Service (as those terms are defined in the Voltas IT Terms of Service will be uninterrupted or error free, or that use of the Hardware, Software or Services will result in any gas savings or efficiencies. Also, Voltas IT does not warrant that the Hardware, Software or Service, or any equipment, system or network on which the Hardware, Software or Service are used will be free of vulnerability to intrusion or attack. This limited warranty does not guarantee any continued availability of any third party’s service on which the Hardware’s use or operation may depend. Whilst looking at t&c I did notice that there are two subscription services PRO and ULTIMATE, Whilst I understand the difference when you are buying the packs (more trinkets and credits on the Ultimate Pack) I have reached out to support to see what the difference is on the Subscription service. Will update if I get an answer. Found this on the help site
and just to complete this section.
According to the help site the Pro Subscription gives you all the pro stuff we have today but with one year license.
The Ultimate Subscription also gives you access to the Pro Features, Unlimited one-click apps (no idea what that is) and the One Click App Builder (This is so you can build you own one click apps.
please note the following if you purchased it before the 15th but have a yearly subscription account What happens if I bought a PRO version before the PRO PLAN release?
If you have purchased a PRO version before 15.06.2021, please contact our support team (via Live Chat or email: support@obdeleven.com), submit your purchase documents with indicated date, and your plan will be changed from 1-year subscription to Lifetime PRO license.
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Post by jcbdigger on Jun 14, 2021 16:17:29 GMT
So assuming the worst (that our former lifetime pro licenses change to annual subscriptions), what is the annual subscription amount?
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Post by Deleted on Jun 14, 2021 21:24:09 GMT
jcbdigger as off today if you had a pro license that will change to a lifetime pro license (no other cost) However if you did not upgrade then you will have the following cost. PRO License - Eur 24-99 per year Ultimate License - Eur 99.99 per year (ouch)
What I have not seen on there web site yet is if there is a different cost if you are upgrading from Pro to Ultimate but if there is I would expect it to be (my guess) Eur 75-00
Based on a conversation I had this afternoon I believe if you create your own one click app you will only be able to use this whilst you are a Ultimate user, once you revert to Pro you will still see the app but wont be able to use it. This has to be confirmed officially so may be incorrect.
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Post by Thirsty on Jun 14, 2021 21:46:01 GMT
@testeronline were did you get the price information from? Official information will be released tomorrow
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