clic
New Member
Posts: 9
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Post by clic on Aug 1, 2023 1:33:57 GMT
I have a "nextgen" device. It will power on the red led but no bluetooth signal comes out of it, it is not detected by either a Samsung S10, an iPhone 14 or a 4th generation iPad Air. It used to work with the three mentioned devices.
I have tested it also in two different cars, same results. At this point it seems that it is a brick and I am willing to open it but I can't find a guide or something to know what is required to disassemble this thing, any ideas?
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Post by whataboutthis on Aug 1, 2023 8:28:37 GMT
That is because there is no guide as far as i know.
If the device is less than two years old and you bought from a authorized reseller then its covered by warranty.
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Post by romad10 on Oct 19, 2023 1:52:48 GMT
I have a "nextgen" device. It will power on the red led but no bluetooth signal comes out of it, it is not detected by either a Samsung S10, an iPhone 14 or a 4th generation iPad Air. It used to work with the three mentioned devices. I have tested it also in two different cars, same results. At this point it seems that it is a brick and I am willing to open it but I can't find a guide or something to know what is required to disassemble this thing, any ideas? Looks like same issue here. Brand new out of bx today. What did you do to resolve the issue? Looks like i might be in the sane boat. I bought directly from obd11 website.
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Post by whataboutthis on Oct 19, 2023 8:02:02 GMT
contact support via the in app help function and ask to send it back for a new one.
Dont try and fix it or you will loose your warranty
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